Sharaf Retail LLC
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Assistant Store Manager - Forever 21

Job Description and Requirements

 Sales generation:
 Monthly / Quarterly/ Annual sales goals are to be achieved and also increase the sales by 10% 
 Motivate his/her team to achieve the target set for the store by different activities
 Should set an example for his/her subordinates to follow

 Stock Management: 
 Stock review - To have regular reviews of stock
 Maintenance of optimum relevant stock level
 Initiate markdown on a fortnightly basis
 Ageing analysis and clearance of non-moving stock
 Set up procedures to prevent theft
 Regularly change staff controlling stock to avoid collusion or bad practice

 Division of responsibility:
 He/ She has over-all responsibility for all day to day activity of the store
 Managing & controlling staff, and planning promotions and events
 Lead sub-ordinates-Assistant Store Managers, Supervisors, Sales Associates, Visual Merchandisers etc.,
 Will be required to deal with and try to solve any and all problems that may occur at any given time


 Understand and support store operations, policies and procedures
 Performs and trains all duties of the Customer Service Representative(CSR) and Lead CSR Positions
 Provides training assistance to new Customer Service Representatives and Lead
 Prepares and transmits the daily bookkeeping, invoicing as required
 Ability to complete daily banking formalities
 Troubleshoots daily close out and shift sales analysis
 Provides prompt, courteous customer service and professionally resolves customer issues 
 Conducts performance and disciplinary discussions in Store Manager’s absence
 Assumes Store Manager Responsibilities when needed
 Assist the Store Manager with shift coverage in the event there are no other employees available to work
 Develops employee work schedules
 Ability to finalize, transmit and process weekly time and attendance records and payroll
 Performs other duties as assigned by the Store Manager

Attributes and Competencies:

 Retail savvy, Passion for driving sales, Leading from the front and a great communicator 
 Ability to work a flexible schedule
 Functional knowledge of retail merchandising, operations and management practices and procedures.
 Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties
 Effective organizational, communication and problem solving skills

 Retail savvy, Passion for driving sales, leading from the front and a great communicator.
 Relishes the detail, Team builder & Customer centric.
 A great Leader, Strategic thinker & result oriented.